Due to the unprecedented volume of travel disruptions, refunds will take 3 to 4 weeks to be applied to your account. Please wait until after that time to call if you have not yet received your refund. We appreciate your patience during this time.

If you are cancelling for reasons related to the COVID-19 coronavirus, please see the related article below for the most up-to-date information.

How to cancel a reservation:
  1. Log in to your traveler account.
  2. Click My Trips.
  3. Select the reservation you want to cancel.
  4. From the Details tab, click Manage your booking.
  5. Review the owner’s cancellation policy.
  6. Click Cancel booking.
Request a cancellation
If you follow the steps above and see Request cancellation, the property owner or manager will need to process the cancellation after you submit. If you don't hear from them within 24 hours of your initial request or don't see an option to cancel your booking or request a cancellation, please contact the property owner or manager directly.

How refunds work
Refunds are issued in accordance with the terms and conditions of the property’s cancellation policy. If you cancel and receive a full refund, the service fee we charge will be refunded to you automatically.

If a booking was charged in a different currency, the payment and refund totals may vary based on currency exchange rates and bank-issued exchange fees. Your refund will be sent to the original form of payment. If that account is closed, please contact your financial institution.

Canceling your travel insurance or damage protection
After you’ve canceled your trip through our site, be sure to reach out to your insurer as soon as possible to see if you are entitled to a premium refund.