If you are cancelling for reasons related to the COVID-19 coronavirus, please see the related article below for the most up-to-date information.

How to cancel a reservation:
  1. Log in to your traveler account.
  2. Click My Trips.
  3. Select the reservation you want to cancel.
  4. From the Details tab, go to the Manage your booking section.
  5. Review the owner’s cancellation policy.
  6. Click Cancel booking.

Request a cancellation
If you follow the steps above and see Request cancellation, the property owner or manager will need to process the cancellation after you submit.

How refunds work
Refunds are issued in accordance with the terms and conditions of the property’s cancellation policy. If you cancel and receive a full refund, the service fee we charge will be refunded to you automatically.

Canceling your travel insurance or damage protection
After you’ve canceled your trip through our site, be sure to reach out to your insurer as soon as possible to see if you are entitled to a premium refund.