You will automatically receive the amount you paid for a damage deposit back once you have completed your stay, provided the owner or manager has not reported any damage to the property.

This process can take up to 14 days for the amount you paid to be released back to you by the owner, depending on their account settings.

Depending on your banking institution, it may take 5-7 working days from the refund being released to the money reaching your account. There may be some instances where your refund will appear adjacent to the original charge for the refundable damage deposit. We suggest reviewing your bank statement to confirm this refund has been processed. 

If the owner reports there has been damage to the property, you may not receive all the money paid back. Please contact the owner of the property directly to discuss any damage costs.