Due to the unprecedented volume of travel disruptions, refunds will take 3 to 4 weeks to be applied to your account. Please wait until after that time to call if you have not yet received your refund. We appreciate your patience during this time.

If you paid an upfront refundable damage deposit at the time of booking, you will automatically receive that amount back once you have completed your stay, provided the property owner or manager does not report any damage to the property.

Depending on the owner or manager's account settings, it can take up to 14 days for the damage deposit to be released back to your original form of payment. Additionally, your financial institution may take five to seven working days to release the money into your account.

There may be some instances where your refund will appear adjacent to the original charge for the refundable damage deposit. We suggest reviewing your bank statement to confirm this refund has been processed. 

If a booking was charged in a different currency, the payment and refund totals may vary based on currency exchange rates and bank-issued exchange fees.

If the property owner or manager reports there has been damage to the property, you may not receive all the money paid. Please contact them directly to discuss any damage costs.